How to Create Support Ticket

How to Create Support Ticket

Step - by - step guide

Send Support Case is MSMPI in-app ticket system that enable users to create and send support case to support staff.

To Send Support Case

1. Go to your dashboard; On the sidebar, click on Send Support Case

2. This action display drop-down menu; on the drop-down menu; click on Open New Case

3. This action opens new window with the form for sending new support case: on the form;

4. Enter Support case subject

5. Enter your case description

6. Click the Send Ticket button to send your message

To View your Open Tickets and Support Staff Reply

1. Click on Open Case

2. This action open a new window with data table displaying your Open Cases; click on the ticket you want to view support staff reply

3. This action opens new window displaying your case description and support staff reply

Read the support staff reply and take the steps offered to resolve your case; if the solution offered resolved your case, you can go ahead and Close Ticket but if not resolved your case, you can send reply to the support staff.

5. To Close Ticket

6. Click on Close Ticket; This action will display a message for ticket closure confirmation

7. Click Yes to continue

8. This action closes your support case and remove the ticket from Open Case list

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